Interaction - No Available Media

Analytics and Reporting
1

Hello Everyone,

I having problem in seeing recording in interaction. I getting a error as "Selected recording has no media for playback". Could anyone can help me to resolve this .

Note: I checked all policies for recording and its all fine.

Thanks,
Klinton

2

Hello,

I would recommend to contact Genesys Customer Care and open a ticket with them.
We do not have access to customer environments, logs and data from the forum.
Support may be able to give you more details about what they see on their end.

Regards,

3

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