Interaction recordings in local Genesys Cloud regions

[Tatjana_Knezevic]

Hi,

Is there an Recording API to update region for the recording? I can see that the API GET

/api/v2/conversations/conversationId/{recordingmetadata}/{recordingId} returns the region, however, can't see how on a per interaction basis through an API, the region of recording storage can be specified as stated in the roadmap document.

The screenshot below is from the latest roadmap document, April 26th (page 48)

[Jerome.Saint-Marc]

Hello,

This feature is still in roadmap. It hasn't been delivered yet.
If you check on Slide 46 - "Interaction and Screen Recording Roadmap", you can see it listed under "Target".
This is related to this idea: Specifiable Regionality for Recording Storage which has been accepted but development has not started.

Regards,

[Tatjana_Knezevic]

Hi @Jerome.Saint-Marc,

Thank you for your prompt response (as always) and for the clarification.