Interactions - Increasing SIP 403 (Forbidden / Rejected calls)

Platform API
1

Hi. I'm troubleshooting Contact Center performance based on data collected from the conversations/details endpoint. I have noticed an increase of "customer dialing" segments being assigned with SIP 403.

I would like to know how to understand this increasing of SIP 403. Is it related to external factors, such as users indeed rejecting the calls, or blocking my outbound numbers, or should I look into telephony issues as a start?

If you have any documentation suggestion on this, I really appreciate. Help my purecloud has not been very useful on that. But please, do share your impressions on this issue.

Thanks a lot.

2

Please open a case with PureCloud Care to investigate further. Base product issues and customer-specific data cannot be investigated on the forum.

3

I never meant to investigate it here in the Forum. Just share my issue and hear from other's experience on that. But thanks, will open a case.

4

If you're looking for feedback from the community about base products, you can post on the PureCloud Community Forum.

5

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.