Intercept hang up button

Genesys Cloud Applications Scripts
1

Hi.

I want to be able to run some logics when an agent hits the hang up button. Like checking a participant data to determine whether to hang up or transfer. Is it possible?

Tried to do it on the script but there is no disconnect function.

Thanks,
Ed

2

I moved this to the Scripts topic, since you mentioned trying to do this in a script.

3

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.