Intraday API does not provide the actual data along with forecasted

Platform API
1

Hi,

We are using Intraday stats for agent scheduling and forecasts. Normally we take exports from Intraday dashboard where it provides a csv file. The file includes the forecast, schedule and actual data. In order to automate this process we are looking to use Intraday API to fetch data from the platform. The pulled data has very few data fields as compare to the one we use to get from CSV. The API provides only forecast and schedule data whereas the actual data is missing.

Could anyone on this forum help us in this regard.

Following is the API that we are looking to pull the intraday data.
/api/v2/workforcemanagement/businessunits/{businessUnitId}/intraday

Regards,
Faizan

2

You have to use the conversation aggregate API (
/api/v2/analytics/conversations/aggregates/query ) to get the corresponding intervals actual's, that's what the intraday stat screen is doing too.

3

Thanks @Eos_Rios for your response. I will test this hopefully it will work as you said.

4

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