Is it possible to get all the conversations that use the same External Tag

[robm]

Hi, we have a customer who doesn't use a CRM system or the External Contacts but when a customer calls they would like to see the previous contact moments based on an ID we write under the External Tag.

They use the External Tag now in the Interactions View to filter on the tag and see contact moments, but they would also like to have this information available for the agents.
Is there someway I could use a Data Action towards the Analytics API so I retrieve all the conversations that share the same ID (External Tag) and show them in the Agent Script?

I see the External Tag when I check for conversations, but I am having a hard time finding a filter that I can use to get the conversations (or Ids)

Thx
BR,
Rob

[Eos_Rios]

POST /api/v2/analytics/conversations/details/query

You would apply a conversationFilter with a dimension of externalTag and the value you're looking for.

[robm]

Hi, and what would that filter look like?
If I use the Analytics Query Builder there is no option to select 'External Tag' under Conversation Filter.

BR,

[robm]

Ok, did not use the Query Builder and made something up and it is working now.
Thx!

[Eos_Rios]

For anyone else who can't find it in the builder;

[robm]

Yes, but I used the other Analytics Builder