Is it possible to select a transcription model

Genesys Cloud Integrations
1

Hello,

Is there such option in DialogFlow ES Integration to choose specified transcription model?
There is Advanced Configuration window but it's not documented and I don't know if it even works.
My guess is to put there:
{
"model": "command_and_search"
}
but there are no logs available so I count not check if it does anything.

Regards,
Wojciech Dzikowski

2

I'm not sure which API endpoint you're referring to, but you can find schema documentation for every resource here: https://developer.genesys.cloud/devapps/api-explorer. If you need further assistance, please provide additional details about what resource you're attempting to use and what property you're having trouble with.

3

No, this is not a feature we support for ES. It is supported for CX though Specify the Google Cloud Dialogflow CX speech model - Genesys Cloud Resource Center

4

Thanks Msassoon,
Unfortunately I cannot figure out how to create same functionality in CX as I done in ES. Is there any migration steps?

Regards,
Wojciech

5

Not really. As they are different tools, you need to rebuild the agent in CX. You can copy and paste the Training Phrases from the Intents, but that is it. Feel free to contact me at marc.sassoon@genesys.com if you want some guidance.

6

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.