Hello, thank you for letting me be part of this community.
We are implementing an audio connector to listen and send audio on a Genesys call. But, with the current implementation in the architect, we can't switch to the agent until the audio connector is closed. So, I have the following question. dis it possible to use the audio connector as a background process and maintain the connection while I am talking to an agent?
No. You can use audio monitor instead if you only need to stream audio to the service. It will not send audio back from the service to the call.
Hi, Thanks for the reply.
I think we have bad news then. We would like to inject audio into a call between an agent and a customer. We thought an audio connector would be the way to accomplish that. Is there another way to get this functionality? Or is it currently not possible to do something like that?
@MelissaBailey Hi I took the liberty of mentioning you and I apologize for the insistence but our development department needs to know about the solutions we can do to reach the goal as soon as possible. Is there any solution?
What you want with the existing audio connector action is not possible. You can always file an idea in aha: https://genesyscloud.ideas.aha.io/
Could your agents conference call it in instead?
@juandev01 can you please let me know how you have handled audio buffer data. I am unable to convert to text
thanks
@varun Genesys have a repository as an example, I used it : GitHub - GenesysCloudBlueprints/audioconnector-server-reference-implementation: This is an example server for AudioConnector to be used by Genesys Cloud customers to help get them acquainted with the AudioConnector Protocol.
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