In the Inbound Email Flow, our customer needs to forward emails with attachments to an external email address (outside of genesys cloud). Please, is there a way by using API to forword email with attachement to external email adress?
There are no native actions to forward email in an Inboud Email flow. Also, there is no API endpoint to forward emails but you can always utilize a data action to forward an email using a third-party email service. I'd suggest you share your use case at https://genesyscloud.ideas.aha.io/
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