*it is an incoming call that arrives at a flow and is passed to the agent and the agent passes it to a flow and it needs to be with another new conversation id and thus separates that call (AS IF IT WERE A NEW CALL WITHOUT LOSING THE CUSTOMER)
Hello,
No, it is not possible to get a new conversationId.
Regards,
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.