Issue in transfer number

Genesys Cloud Applications Architect
1

Hi,

I Created a call flow, where I have used transfer to number from toolbox. But call is getting disconnected when the call get transferred to that number via call flow. And when I am dialing to that number directly then it is getting connected.

Please let me know what can we do to resolve the issue.

2

Hi Payal,

This sounds like an issue that Genesys Cloud Care would need to investigate. Customer-specific issues cannot be investigated via the Dev Forum.

3

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