We are currently experiencing difficulties saving interaction logs for users, as Salesforce is returning an error preventing us from saving the interactions. This issue only started occurring yesterday, and we need assistance in resolving it.
We have attached a screenshot for your reference.
Hello,
For questions and issues regarding the base product, you can open cases with Genesys Cloud Customer Care or post on the Genesys Cloud CX Community forum. The Developer forum is specific to API usage and customizations.
Regards,
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