Hello,
Is it possible through api and architect, to know live if the client has hung up or disconnected the call to perform a treatment from architect?
Thank you!
No, a call flow will not execute on a disconnected call.
If you want to know why a call ended, look at the disconnectType for the segments.
Hello Melissa,
So if a call remains in the waiting flow and the customer hangs up, it is not possible to do any action to know when he has hung up live?
Correct
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.