IVR options reporting news

Analytics and Reporting
1

Hello,

the business in my company would like to be able to have reporting on the choices that the customers does on the IVR (i.e. he choose option 1 with DTMF, then option 2 etc...)

I saw on the forum similar threads where the reply was that this feature was planned for Q2 2019.

I wasn't able to find any documentation about it.

Was it released ?
If yes, can you please give me the link to the doc about it.
If not, any idea when will it be released?

Kind regards,

Nathan.

2

IVR reporting only offers flow aggregate queries. Conversation-level IVR reporting does not exist at this time. You can request new features at https://purecloud.ideas.aha.io/ideas.

Currently, you will need to build your own detail-level IVR reporting solution by explicitly collecting the data in a flow and storing it somewhere.

3

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