IVR path statistics

Genesys Cloud Applications Architect
1

Hello everyone.

We are designing a solution to overcome the absence of IVR path statistics in PureCloud.
We are using a conversation custom attribute to append the IVR steps each customer runs trough.
The goal is to collect and parse this attributes and send them, via Bridge data dip action, to a 3rd party repository.

To prevent us from calling a data dip action in every step of an IVR flow, is there a way to call this data dip in some kind of "on exit" event in architect?

Regards,
Daniel

2

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.