Hello,
I am pulling data out of Genesys Cloud via the Jobs API and noticed that I am missing some of the participant data. The data is being set properly and is available in conversation/detail/query.. But somehow is not available in the /analytics/jobs/query. These conversations are within the 90 day time frame and have not yet expired
This data is being set within a survey process on the external participant, in a secure flow.. we are sending the caller to the flowonce the agent disconnects.. So the data is there before the convo endss (or it should be). Not sure how the timing plays out between the flow exectuion completion and the external participant exectuion though.
Has anyone experienced issues with this same experience, and if so, any ideas why the participant data is not coming over in the query?
Thanks,
Peter