"Jump to reusable task" not appearing in inbound chat flow

Genesys Cloud Applications Architect
1

Hi,

I'm trying to create tasks in an inbound chat flow. I'm able to create reusable tasks but can't find the option 'jump to reusable task' under the task option in toolbox. But, I see that this option is available for call flows. What could be the reason?

Apologies beforehand if this is not the right forum but I can't login into community forum that's why posting here.

Thanks,
Sridevi

2

Can I please get a response?

3

Use the Call Task action instead

4

So, is this option [ Jump to Reusable Task] not available for chat flows?

5

correct

6

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.