Knowledge Optimizer and Performance Dashboard

[Maragatham]

Hi Team,

We have few queries related to KB Optimer and perfromance dashboard

1.Optimzer have Agent Assist as touchpoint filter. But Knowledge Performance does not have Agent Assist in dropdown list. But documents implies Self and Assisted service throughout the dashboard.May we can know how do we get Agent Assist in Performance dashboard.

2.Feedback count in Optimizer and Knowledge Performance dashboard are not matching for a selected knowledge based and timeline.

3. Number of queries in Optimizer and Knowledge Performance dashboard are not matching for a selected knowledge based and timeline.

May we can know why do we get different data's on both.

[tim.smith]

Hello, the Developer Forum is focused on API usage and customizations. For questions and discussion about the base product, please post on the Genesys Cloud Community Forum or open a case with Genesys Cloud Care for support issues.

[Maragatham]

Sure.We will post our queries in community forum.Thank you