Hello All!
Good Day!
I want to know if I can detect language for Email and Chat(WebChat or Web Messaging) if it's English or Arabic to route the interaction to the agent with the right skill language.
Thanks in advance
There's built in documentation within architect that shows you what languages are supported. They are
- "ar" - Arabic
- "cs" - Czech
- "da" - Danish
- "de" - German
- "el" - Greek
- "en" - English
- "es" - Spanish
- "fi" - Finnish
- "fr" - French
- "hu" - Hungarian
- "it" - Italian
- "ja" - Japanese
- "ko" - Korean
- "ms" - Malay
- "nl" - Dutch
- "no" - Norwegian Nynorsk
- "pl" - Polish
- "pt" - Portuguese
- "ru" - Russian
- "sk" - Slovak
- "sv" - Swedish
- "th" - Thai
- "tr" - Turkish
- "uk" - Ukrainian
- "zh" - Chinese
hey Lucie,
Thanks for your reply,
I know about this function but I believe that I'm using it wrong, as when I use it I don't receive any interaction.
So please if you can help me more and give me a simple example or steps for it in the Archticte I will be thankful.
This past forum post has detailed explanation on how to leverage the expression. Take a look and see if that helps: Detect Email language - Email flow
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