Leaving the customer on hold when consult call disconnects

Platform API Java SDK
1

In the process of performing a consult transfer, the first customer participant (Cust1) is put on hold and a new participant(Participant1) is added.

If the new participant (Participant1) drop/disconnect the call, it looks like the call is reconnected/retrieved automatically from hold state and connected back to customer participant (Cust1).

We have a requirement to keep the customer on hold until the agent is ready to speak back to the customer. Is this something we can setup so that when the consult disconnects, the customer is still on hold?

I know we could make additional API calls to put the call on hold but would like to avoid it if possible.

2

@tim.smith @anon84847021 Any thoughts/inputs on this?

3

Is anyone able to answer this please?

4

This isn't currently possible.

5

Is this something which can be requested as an enhancement?

6

Yes, I've reported it.

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