Hello, I want to implement a client authentication system in which the password is an alphanumeric string and I have to ask the client for 2 positions of that key, what would be the best way to implement letter recognition in Architect?
Thanks!
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Podrías implementarlo con una integración con nuance asr o llamando a un bot flow.
Un saludo
I think Enrique is on the right track. I've seen IVR implementations to collect alphanumeric information, and speech recognition is usually the best way. It's certainly the easiest for callers. The other way I've seen is to build a T9 parser, but very few people are proficient at T9 texting these days and it's probably even more complicated to implement than some basic speech options.
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Thanks @enrique123,
It is the same conclusion that I came to, but I wanted to contrast it with the Genesys community.
Regards!
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