Limit calls to an agent while they are on a call

1

Hello everyone, my apologies in advance. I don't know how to categorize this question...

My question is:

Is it possible to limit an agent so that when he has a live incoming call, he cannot make an outgoing call at the same time?

Regards.

2

Questions about general configuration and setup should be directed to the Genesys Cloud Community Forum. This developer forum is focused on API use and customizations.

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