Impatient customers do from time to time leave their number for callback several times. This is not wanted from our customer. Have anybody done a lookup in waiting interaction/callback to prevent this from happening? Doing a request from InQueue with a CallData action, would be the main solution. -But getting the right api-call is the core request. Is there a call I can do, that returns waiting interactions with type and ANI?
The analytics conversation detail query has this information.
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.