Listen to Genesys Cloud Interaction audios

Genesys Cloud Integrations
1

Hi,

I'm trying to listen the audios that clients send to me by Whastapp bot, but the interaction only give me the download option instead of listening directly. Can I use any Integration or Data Action that convert the audio to a correct format that Genesys acepts?
At the moment y saw this media Type of the Whatsapp Audios that I received .

I'm using Get Media: /api/v2/conversations/messages/{conversationId}/communications/{communicationId}/messages/media/{mediaId}

And the result was:
"mediaType": "audio/ogg; codecs=opus",

2

That is correct behaviour as we don't have a media player in the Genesys Cloud agent UI. That might change in the future, but not something there today

3

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