Hello Architect experts,
Has anyone out there found a way to deduce if an inbound call is coming from a Fax and not attempt to route if TRUE?
We want to but some boolean logic in place in an inbound call script to check if the incoming call is a fax call and if so we would like to disconnect that call.
The reason for this is that we have purchased numbers that I guess historically were fax numbers and they end up driving up our abandonment rate which is one of our core performance KPIs.
Thanks all!!