Looking to query our knowledge base to display relevant topics on our search page

[Doug_Casper]

I've been trying to replace the Bold 360 API call we were using on our search page to display our top 3 answers from our knowlegebase at the top of our search page. It looks like the below API call is the closest replacement, but it seems to need an authorization to work.

/api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/search

the previous bold 360 api call was:
/api/kb/v1/simpleSearch?kb=English&precision=normal&apiKey=HANDLE_API_KEYS_LIKE_PASSWORDS&query=' + query + '&cb=populateNanorepSearchResults'

[tim.smith]

Hello, you can learn about authorization in Genesys Cloud here: https://developer.genesys.cloud/authorization/platform-auth/

[tim.smith]

@Doug_Casper please work with your Bold360 administrator and your company's security team to regenerate your Bold360 API key and address the potential security breach; it was exposed in clear text in your post.

[Doug_Casper]

Thank you Tim. Do you know if the genesys api i posted works in a similar fashion as our previous bold 360 implementation?

[tim.smith]

I'm not at all familiar with the Bold360 product, sorry. I'm aware that Genesys owns it, but it's not part of the Genesys Cloud offering.