Maximum Interaction Data Retention Time

1

Hi,

I'm trying to activate "Maximum Interaction Data Retention Time", but I get "Data Retention Conflicts"

Recording Conflicts
Your organization has existing recordings that exceed your selected interaction data retention timeframe. Change conflicting interaction recording delete dates before setting your selected interaction data retention timeframe.

So I guess I have recordings in the system without delete dates, but I cannot find them. How do I do this?

2

What API endpoint are you using that returns this error? Can you provide the request and full response?

3

This is when I try to enable "Maximum Interaction Data Retention Time" in Admin -> Organization Settings -> Settings.

4

The developer forum is focused on API usage and custom integrations. For base product questions and issues, please visit the Genesys Cloud Community Forum or open a case with Genesys Cloud Care.

5

Hi,

Ok, thank you!

I will do that

6