Maximum Priority level

[Michael_Lechte]

Hi All

I was wondering if anyone knows what the max level you set for priority to an ACD interaction. As you can see in the extract from the resource center below you can set the value as a integer of 100 by adding 10+90 but what number can you go to?
Is 100 the limit or can you go to 1000000 for example?

Very high level are needed when you are dealing with emails as they can be waiting for days on end.

To allow priority values higher than 10, switch to expression mode and enter a calculation that adds up to the desired value. For example, to create a priority of 100, type 10 + 90

[MelissaBailey]

Yes you can go to 1000000. 1 point of priority = adding 1 minute to the calculated time the call has been waiting, so 1000000 is 694 days.

Expand scenario 2 here: https://help.mypurecloud.com/articles/purecloud-acd-processing/

[Michael_Lechte]

Thanks for the update Melissa,

I thought there was no limit but the KB that I looked at and the one that you linked to doesn't state a limit nor does it state there is no limit either.

Thanks again

Michael