Not able to found Messenger configuration and Messanger Deployments menu under Message in Admin section. What role & permission is required for that
Thanks a lot. I am changing web chat to web messaging. Can you please provide me some guidance regarding creation of Queue and inbound message flow with example. My web messaging will be available on demand based on availability of agents(person) to take the call/message. Thanks
Hi,
Distributing/managing interactions does not differ from other channels.
Only the type of flow you will create.
You may want to check blueprints available regarding integration.
See https://developer.genesys.cloud/blueprints/
This one could be of interest:
Check also the doc regarding migration from this post.
Regards,
V.P.
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.