I have created a Messenger bot
Now I want to fetch the user name of the logged in user
for example Hi "UserName" how can I help you.
So my application is on AD and my chat snippet is deployed on sheldify
So basically the users data is on CRM in Dynamics and user will be chatting with the agent by loggin in to Sheldify I hope my use case is clear
I saw the forums of Authenticated web messaging But I am new to genesys and the other forum that show the example with OKTA website but this seems a very lengthy process and even I am not getting the development things.
Can someone help me integrating this feature please its urgent and important for me, just guide me properly I can definitely understand it the bookish thing is difficult to understand at the moment I want someone who has done this to guide me
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