Microsoft PVA with Genesys Bot Connector

Genesys Cloud Integrations
1

Hi Folks,

I am trying to setup a Genesys Bot Connector with Microsoft PVA by following the steps outlined in the blueprint article
Genesys Bot Connector for MS Power Virtual Agent

However, the integration doesn't seem to be working as expected. I am not seeing any requests from Genesys hitting my AWS Lambda. My architect flow is quite straightforward, it triggers the Genesys Bot Connector, which connects to my AWS postutterance, similar to what's described in the article.

Has anyone encountered this issue before? I would really appreciate any advice or suggestions on how you addressed this.

Thank you.

2

Hi Edward_Lim,

Could you provide any more information about your code implementation ?

3

Hi Zino,

I am receiving the following error message from MS in AWS Lambda:

(d62e3230-0dcd-45c9-8c0b-c1698b7bb0a0) Endpoint response body before transformations: {
"replymessages": [],
"confidence": 1,
"botState": "Failed"
}

Based on your experience, could you advise what might be causing MS to respond with botState=Failed
? Is there any additional configuration required beyond what is mentioned in the article Genesys Bot Connector for MS Power Virtual Agent?

Thank you.

Regards,
Edward Lim

4

Hi Edward,

Not familiar with integrations with MS but will try and reach out to familiar personnel

5

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