Missing trail events - Audit API

[Benjamin_Guenard]

Hi All,

I m using .NET SDK to track queue changes with the following request:

var request = new AuditQueryRequest
{
Interval = $"{from}/{to}",
ServiceName = AuditQueryRequest.ServiceNameEnum.Contactcenter,
Filters = new List
{
new()
{
Property = AuditQueryFilter.PropertyEnum.Entitytype,
Value = "Queue"
},
new()
{
Property = AuditQueryFilter.PropertyEnum.Entityid,
Value = "f92334f8-6e64-499b-b4a0-55edfb8b19c7"
}
}
};

In my report, queue is created on 2021/09/16 and i can see changes like member added, member removed etc

The problem is that the number of members in the trail report do not match the number of members in the GC UI.

Can you please advice on how to retrieve all informations ?

Regards,

Benjamin

[Becky_Powell]

Hi Benjamin, thanks for posting! We aren't able to diagnose data discrepancies through the forum. May I ask you to submit a case with Customer Care?