Hello,
we are just wondering why for (very basic one way) MS Teams presence to agent integration CX2 License should be required?
Your description:
Update the presence of a Microsoft Teams user based upon an inbound interaction (genesys.cloud)
Is there a way to make it happen with Genesys CX1 License (PC-170-NV-USR1) + MS Team (GC-170-NV-GCMICROTI) integration license?
Best regards
Christoph