Mysterious web message interactions with no participant data

Web Messaging
21

Hi @Blosser_Corey, indeed, will do, thanks.

22

Any updates regarding the documentation? Thanks.

23

Hello @Ranjith_Manikante_Sa ,

What happens if our bot is set to Autostart and not Authenticated but experienced the same kind of issue?

24

Hi @IvanDg, when you said "not Authenticated", does it mean authentication is not enabled in the Messenger configuration but only AutoStart is enabled? If so, you can find the details about how to handle this here.

25

Hi @Blosser_Corey, yes documentation is updated. Please refer to the Authentication with AutoStart enabled section here.

26

Hello @Ranjith_Manikante_Sa
Yes you are correct.
So from this link, I imagine we call the MessagingService.configureConversation when our component is opened. And then on MessagingService.started, we call the joinConversation event. May I know if this is also true if there is an existing conversation? Or the MessagingService.restored is enough?

27

@IvanDg, No. This won't apply for existing conversation as it is not a new conversation, so you cannot send JOIN event. At this point, you must clear this conversation using MessagingService.clearConversation command and configure a new one to autostart.