We Need to Extract Below Data For Different Skills ID's (IT-USA-StoreDown-EN,IT-CAN-StoreDown-EN,IT-CAN-StoreDown-FR,IT-USA-Partial-IT-Issues-EN,IT-CAN-Partial-IT-Issues-EN,IT-CAN-Partial-IT-Issues-FR,IT-USA-EODIssue-EN,IT-CAN-EODIssue-EN,IT-CAN-EODIssue-FR,IT-USA-AllOther-EN,IT-CAN-AllOther-EN,IT-CAN-AllOther-FR
) to derive the Skills performance metrics. Please Share the Endpoint Details
Interval Start
Interval End
Interval Complete
Filters
Media Type
Aggregate or Detailed
Skill Id
Skill Name
Queue Id
Queue Name
Offer
Answer
Answer %
Abandon
Abandon %
ASA
Service Level %
Service Level Target %
Avg Handle
Avg Talk
Avg Hold
Avg ACW
Hold
Transferred