Need to capture the even of call control via standard Agent desktop

[Anil_Kumar_N]

HI ,
Is there any way to customize or able to capture the event for incoming call, call answered.within /via standard agent desktop.without using any embedded framework.

[anon28885283]

Hi Anil,

If I understand it correctly, you want to listen in to when call events happen. If that's the case you could use the Notifications API which uses websockets. Specifically you may want to look at the topic v2.routing.queues.{id}.conversations.calls for call events.

This needs to be called from an app that is authenticated with OAuth.

Here's a link to the documentation for our notification service:
https://developer.mypurecloud.com/api/rest/v2/notifications/notification_service.html