NEW DATE Deprecation: Website-only web chat configuration - action needed by 12/5/2018

We have extended the time of the deprecation to allow customers more time to switch over. October 24, 2018, Genesys changed the deprecation date from October 31, 2018 to December 5, 2018. On December 5th, the configuration will be deprecated at 4 in the morning local time for each region. This change does have the potential for breaking your ACD chat if you do not make the switch.

If you have technical reasons why you will not be able to make the switch by December 5th, work with your designated customer success manager or partner to let us know. You can also always just send me a message if you're having trouble.

The article has been updated with the new details: Deprecation: Website-only web chat configuration - PureCloud Resource Center

You can also follow along on the community forum.

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We are still planning on finalizing the deprecation on December 5th, which is next Wednesday. Let me know if you have an issue with this.

On Dec 4, 2018, Genesys changed the deprecation date from December 5, 2018 to December 12, 2018. Let me know if you need more time.

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This has been deprecated in all regions. If your chat is no longer working on your website, contact support.

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