No sound in my call

1

I have built an inbound flow. Then I set up a call route with an addresses +13179831227 as the dial-in number.
I logged in as admin and I selected my Phone_Admin in WebRTC phone.

When I dialed +13179831227, I could hear the sound from dialpad. However after call is connected, it's all silent and I couldn't hear any prompt from the IVR call flow.

What could be the cause of it?

2

General product configuration questions and issues should be posed to the Genesys Cloud Community Forum or reported via a Genesys Cloud Care case. This forum is specific to questions about the Platform API and customizations.

3

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