Hi team,
This forum is very helpful!
My requirement is to create an Genesys architect flow for '.ie' domain but I'm not able to login into it with the same credentials as I use for '.com'. Also the 'forgot password' link is not sending any mail on my email (not even in spam folder).
So please help me to sign up myself for '.ie' domain.
Email ID: manvendra.singh@uber.com
Thanks & Regards
Manvendra
Hello,
I am not totally sure I understand your question.
A specific Genesys Cloud org/environment is only available in a single region/domain.
"Genesys Cloud deploys to the following AWS regions. When a Genesys Cloud organization is created, it is assigned a region based on the organization’s location. User access to Genesys Cloud is routed to the URL corresponding to the Amazon data center for their organization’s region."
If your Genesys Cloud org has been created in US East region (mypurecloud.com), you can only access it through this domain.
User account and credentials that you have on this US East org are only available/valid in this org (and domain).
If you need to access a domain in .ie, you will need to have a Genesys Cloud org created in this same region (an org which is different from the one you have in mypurecloud.com).
If you have an org in the .ie domain, then you need to have an account created for you in this same org/domain (contacting your Administrator).
Regards,
hey Jerome, thanks for the response!
Apologies for the confusion, I was actually not added to the ".ie" domain in my Org. So I was not able to login/signup. Once I got added, I was able to login.
Thanks for the support!
Regards
Manvendra