I cant send message using "Send a message on behalf of a communication in a chat conversation." API. Please find my conversation and communication id,
conversationId : d180f1b3-a30c-4ba1-b5c9-92004abebeb4
communicationId : d91402b7-fb10-413e-b5c3-72c72a2a900f
Getting the below response,
{
"message": "Not Found",
"code": "chat.error.not.found",
"status": 404,
"messageWithParams": "Not Found",
"messageParams": {},
"contextId": "265a572c-d2f4-43d1-a826-606bb0115599",
"details": [],
"errors": []
}
I got the communicationId from the GetConversation API,
{"id":"d180f1b3-a30c-4ba1-b5c9-92004abebeb4","startTime":"2021-10-12T19:34:56.679Z","participants":[{"id":"03c34521-ddec-4348-96cb-e52d2aacca31","startTime":"2021-10-12T19:34:56.679Z","connectedTime":"2021-10-12T19:34:56.679Z","queueId":"d3e13ca3-ea85-4af3-b9c7-4827600695d6","queueName":"Edenred Chat Queue - Dev","purpose":"customer","wrapupRequired":false,"attributes":{"ivr.DistributionGroup":null},"calls":[],"callbacks":[],"chats":[{"state":"connected","id":"9f0fab45-d9b7-45b9-a122-85e5c370aaa3","roomId":"NONE","segments":[{"startTime":"2021-10-12T19:34:56.679Z","type":"Interact","howEnded":"Disconnect","endTime":null,"disconnectType":null}],"held":false,"direction":"inbound","connectedTime":"2021-10-12T19:34:56.69Z","provider":"","afterCallWorkRequired":false,"disconnectType":null,"disconnectedTime":null,"startAlertingTime":null}],"cobrowsesessions":[],"emails":[],"messages":[],"screenshares":[],"socialExpressions":[],"videos":[],"endTime":null,"name":"12Mina12 12Gigli12","conversationRoutingData":null,"userUri":null,"userId":null,"wrapupPrompt":null,"wrapupTimeoutMs":null,"alertingTimeoutMs":null},{"id":"76386d59-0609-4075-afec-1a8b01412917","startTime":"2021-10-12T19:34:56.681Z","connectedTime":"2021-10-12T19:34:56.681Z","queueId":"d3e13ca3-ea85-4af3-b9c7-4827600695d6","queueName":"Edenred Chat Queue - Dev","purpose":"acd","wrapupRequired":false,"attributes":{"ivr.DistributionGroup":"d3e13ca3-ea85-4af3-b9c7-4827600695d6"},"calls":[],"callbacks":[],"chats":[{"state":"disconnected","id":"e65d6106-c35e-420d-99e9-8de97333ba26","roomId":"NONE","segments":[{"startTime":"2021-10-12T19:34:56.681Z","type":"Interact","howEnded":"Disconnect","endTime":"2021-10-12T19:35:05.936Z","disconnectType":"transfer"}],"held":false,"direction":"inbound","connectedTime":"2021-10-12T19:34:56.72Z","provider":"","afterCallWorkRequired":false,"disconnectType":"transfer","disconnectedTime":"2021-10-12T19:35:05.936Z","startAlertingTime":null}],"cobrowsesessions":[],"emails":[],"messages":[],"screenshares":[],"socialExpressions":[],"videos":[],"endTime":"2021-10-12T19:35:05.936Z","name":"Edenred Chat Queue - Dev","conversationRoutingData":{"queue":{"id":"d3e13ca3-ea85-4af3-b9c7-4827600695d6","selfUri":"/api/v2/routing/queues/d3e13ca3-ea85-4af3-b9c7-4827600695d6"},"language":{"id":""},"priority":0,"skills":[],"scoredAgents":[]},"userUri":null,"userId":null,"wrapupPrompt":null,"wrapupTimeoutMs":null,"alertingTimeoutMs":null},{"id":"9805cd34-f92d-478b-adca-b352e5a860c4","startTime":"2021-10-12T19:34:56.778Z","connectedTime":"2021-10-12T19:35:05.934Z","queueId":"d3e13ca3-ea85-4af3-b9c7-4827600695d6","queueName":"Edenred Chat Queue - Dev","purpose":"agent","wrapupRequired":true,"attributes":{"ivr.DistributionGroup":null},"calls":[],"callbacks":[],"chats":[{"state":"connected","id":"d91402b7-fb10-413e-b5c3-72c72a2a900f","roomId":"NONE","segments":[{"startTime":"2021-10-12T19:34:56.778Z","type":"Alert","howEnded":"Interact","endTime":"2021-10-12T19:35:05.934Z","disconnectType":null},{"startTime":"2021-10-12T19:35:05.934Z","type":"Interact","howEnded":"Disconnect","endTime":null,"disconnectType":null}],"held":false,"direction":"inbound","connectedTime":"2021-10-12T19:35:05.934Z","provider":"","afterCallWorkRequired":false,"disconnectType":null,"disconnectedTime":null,"startAlertingTime":"2021-10-12T19:34:56.82Z"}],"cobrowsesessions":[],"emails":[],"messages":[],"screenshares":[],"socialExpressions":[],"videos":[],"endTime":null,"name":"Anbarasan Sadagopi","conversationRoutingData":{"queue":null,"language":null,"priority":0,"skills":[],"scoredAgents":[]},"userUri":"/api/v2/users/d018b060-3157-40e4-b669-7b5cc3bd6a73","userId":"d018b060-3157-40e4-b669-7b5cc3bd6a73","wrapupPrompt":"timeout","wrapupTimeoutMs":120000,"alertingTimeoutMs":30000}],"recordingState":"NONE","divisions":[{"division":{"division":null,"entities":null},"entities":[{"id":"d3e13ca3-ea85-4af3-b9c7-4827600695d6","selfUri":"/api/v2/routing/queues/d3e13ca3-ea85-4af3-b9c7-4827600695d6"},{"id":"d018b060-3157-40e4-b669-7b5cc3bd6a73","selfUri":"/api/v2/users/d018b060-3157-40e4-b669-7b5cc3bd6a73"}]}],"selfUri":"/api/v2/conversations/d180f1b3-a30c-4ba1-b5c9-92004abebeb4"}