Notifications for conversation wrapup code

Genesys Cloud Integrations
1

Hello, I have to send the wrapup code when the conversation is Done (when the agent click Done) to customer CRM, so that this interaction is saved in their CRM aswell as in Genesys.
I have thought about doing this in a web that we have in the script, but I have seen here https://developer.genesys.cloud/forum/t/customise-purecloud-ui/7678/2 that wrapup window cannot be disabled or hidden. So, my fear is that agents could still set the wrapup in Genesys instead of the web in the script.
Please, tell me if I am wrong so far.

So, the alternative for me could be "Notifications" for this event and resend this wrapup code to the CRM every time we receive this notification. Can this be done? How would I get notifications for this wrapup codes?

Thank you.

2

Hello,

we managed to send this wrapup using the onunload on a web page inserted in the script.
Onunload does not give enough time to get the wrapup code and send it, so we use an auxiliary second web page that receives a request from the onUnload, and consult Genesys API for the wrapup code on the conversation and participant.

Just in case this is useful for someone.

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