"notificationsubscription" doesn't have "interactionwindow" category for outbound email and SMS

Genesys Cloud Integrations Embeddable Framework
1

Hi,

When we initiate a outbound SMS or Email I don't see the "InteractionWindow" category even though "embeddedInteractionWindow" is set to true. For Inbound we have it. Could you please help me in this. Is there anything I need to do to enable it for Outbound.

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Hi @jacobshaw @tim.smith @Greg_Boston. Can someone look into this and help me. Your response is appreciated Thank you

3

Hi @Shivani_m
Do you have second iframe in your web app for the interaction window? It's mentioned as an additional step for embeddableInteractionWindow on this page

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Hi @jacobshaw , Thank you for your response. Yes we have second iframe configured and it is working fine for "Inbound" interactions but not for "Outbound" interactions.

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@jacobshaw @tim.smith @Greg_Boston , is this possible for outbound, or should I raise servops ticket. Please suggest. Thanks in advance.

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Can some one reply on this. We have enabled second iframe for embedded interaction window but it doesn't work outbound emails and sms. Is this the limitation please let me know how to proceed on this. Thanks

7

If the product is not behaving in accordance with the documentation, please open a case with Genesys Cloud Care to investigate further.

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can you please provide the link to raise. Thanks

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