Notify web when agent start/end the live chat session

Hi all, we're planning to feature need to know when the agent starts/ends the live chat session.
Do we have any ways to know that? currently, I checked the websocket but don't see any message when the agent starts/ends the live chat session

Hi - we are considering this as part of https://genesyscloud.ideas.aha.io/ideas/CEWMM-I-146

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.