Notifying the customer an agent is answering

Web Messaging
1

Right now when I have a Message In-queue flow, when an agent is connected, there is no update on the Messenger widget.

Is there a way that the change in status, or participant, can be notified to the customer similar to the status that is displayed when a conversation starts and ends?

Or in the In-queue, is there a way we can have some treatment when on the way out of the queue?

2

Hi - this is a feature we are evaluating for future roadmap, see this Idea > Genesys Cloud Ideas Portal

3

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