Hi,
I want to get details about agent's NotReady status.
Following article gives idea that there is way to identify NotReady status.
https://all.docs.genesys.com/PEC-REP/Current/RPRT/HRCXIAgentNtRdy#Metrics_used_in_the_Agent_Not_Ready_Report
But, I do not find any metric giving this data. Even following page showing all metrics available does not have that listed
Can any one help?
Jignesh
system
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