Nuance Mix Bot Integration problems

Genesys Cloud Applications Architect
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Hi everybody,

I have a couple of problems with this Integration:

  1. Nuance Mix provides a node called Data Access for exchange data with a backend:

    • When used as "server-side" (as Nuance calls it), Genesys plays the latency message but then the call goes silent and communication with the Bot is interrupted.
    • When used as "client-side", it is suposed that the client (Genesys in this case) will provide a mechanism to return the required data to Nuance but I don't see how to do this in Arquitect. Anyway, when testing the call, it gets silent when reaching this node (as in the previous case).

    Is it possible that this Nuance functionality is not supported by the Genesys integration? And if it is supported, could you please guide me on how to use it correctly?

    references: Mix Tasks - Exchange data in dialog app

  2. Nuance mix allows the usage of external grammars (both asr and dtmf), but it states that the client (Genesys in this case) should provide a specific directory structure to store those files. Any guidance on how can I achieve this from the Arquitect integration?

    references: Nuance Mix tips

regards !

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Hi Austin,

Thanks for posting. This forum is geared toward asking questions about the Genesys Cloud platform API and our developer tools. Your question is very much geared towards integration configuration. I would recommend you re-post this question onto the Genesys Community Forum. You are more likely to get the answer you are looking for there as our professional services routinely watch that forum and will try to assist.

Thanks for reaching out to us.

John Carnell
Manager, Developer Engagement

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Ok, i'll give a try on that forum.

Thank you !

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