Off/on queue toggle selector

[Daniel_Grosso]

Good morning everyone.

Within our client we are reproducing some of PureCloud front-end functionalities in a custom front-end. Since Pure Cloud's front end actually uses the API itself. We sometimes recur to Chrome's devtool to check what API's are being called. When toggling the On/Off queue selector we can only see some get's to the user queues. What is actually happening on the backstage? I was convinced that it was related to user presence but it seems like I'm mixing subjects.

Could u help please?

Thank u.

Regards,
Daniel Grosso
Lisbon, Portugal

[tim.smith]

Here's an article about presence and routing status: https://developer.mypurecloud.com/api/rest/v2/presence/understanding_presence.html Let me know if you have any specific questions.

[Daniel_Grosso]

Hello Tim.

That's exactly what I looking for. I was misleading the presence and the routing status.

Thank u.