Hi Team, I am not to view the offline minutes in report while viewing on genesys report platform. But I am getting the data from endpoint regarding the same.
Can you tell me how I can view the offline minutes?
Report Output:
Hello,
The Agent Status Summary view does not have time spent in offline.
See here, at the bottom of the page, for available columns.
I would also recommend to post questions related to configuration and performance/reports capabilities on the Genesys Cloud Community forum.
The developer forum is for questions related to API & SDKs.
Regards,
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.