Okta API Authentication Error

[Seow_Leng_Ng]

Hi,

I need to generate Okta token using following credentials with Genesys Data Action:

client_id
client_secret
scope
grant_type

I have created the data action as below:

However, i'm getting following errors:

{
"message": "The request could not be understood by the server due to malformed syntax.",
"code": "bad.request",
"status": 400,
"messageParams": {},
"contextId": "8da5b55c-2952-4732-bf40-89aea673df64",
"details": [
{
"errorCode": "ACTION.REMOTE_ENDPOINT"
}
],
"errors": [
{
"message": "REST call for action execute failed. Message: Request to backend service failed. Response from web service: {"error":"invalid_request","error_description":"The token request must specify a 'grant_type'. Valid values: []"} [8da5b55c-2952-4732-bf40-89aea673df64]",
"code": "BAD_REQUEST",
"status": 400,
"messageParams": {},
"details": [],
"errors": []
}
]
}

Can you please advise how should i configure my grant_type & scope value?

I have tried configured requestTemplate with "grant_type
=client_credentials" as below, but i still hitting error of "scope" value missing?

Your advise would really appreciated.

Thanks!

Best Regards,
Charlene

[Jason_Mathison]

Hi Charlene,

See if this thread gets you going in the right direction:

How to add Form Data in PureCloud Action Request

I am trying to integrate PureCloud with a customer provided API via a custom Integration/Action First step is to request an OAuth token from their authorization API Endpoint. I can successfully do this using Postman; However in the token request the clientId and ClientSecret are required to be passed as form data and not in header. e.g.: (In Postman Prerequest Script) var client_id = "--TopSecretClientId--"; var client_secret = "--TopSecretClientSecret--)"; var resource = "--YetAnotherTopSe…

--Jason

[Seow_Leng_Ng]

Thanks a lot Jason!

My issue resolved.

Best regards,
Charlene