Old Bot Flow interaction data

Analytics and Reporting
1

Hi,

Trying to build a query that collects how long every interaction with a voice bot was - querying .
If I run the query for yesterday / last week etc, it works perfectly. I'm trying to run it for a period of end December to end Jan and the values for bot interaction time are all zero.

If I look at the Conversation Details all the metrics for the Bot interactions are set to zero. But, interactions with the IVR & secure flow etc are still there.

Is this Bot Interaction info stored somewhere else (per interaction) available by API or is it only stored for a short period?

Edit: Seems the last day we have data for currently is 25th Jan.
Second Edit: I tried running my same query against the Jobs endpoint, thinking that may have been the problem, but no results are returned at all - although I think this is because of an outage affecting Jobs endpoint for the last month or so?

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2

Hi,

So the Jobs endpoint is working again now, but it didn't resolve my problem. There is still no duration (tFlow etc) for the sections of the call where it was interacting with the bot.

So, where is this data kept? If I look in the "Timeline" page of an interaction in the Genesys Cloud UI, it is there. Which API is accessing it?

3

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